At tim138, player privacy is not merely an obligation — it is the foundation of the trust we build together. This document clearly explains how we collect, use, store, and protect your personal information every time you use our platform.
Our comprehensive approach ensures your privacy is protected from every angle
All data transmitted between your device and TIM138 servers is protected by 256-bit SSL encryption — the same level of security used by leading banking institutions in Malaysia. Your information remains safe at every step of the journey.
Our robust KYC (Know Your Customer) procedures ensure that only verified account owners can access and manage their accounts. This protects you against any unauthorised access attempts and provides an essential additional layer of security.
Your personal data is stored in certified data centres with strict physical and digital access controls. Our servers are equipped with automated backup and disaster recovery systems, ensuring your data is never lost even in the event of a technical disruption.
TIM138 has never and will never sell, rent or share your personal data with third parties for marketing purposes without your explicit consent. Your information belongs entirely to you — we use it solely to improve your experience.
Secure your account with an extra layer of protection through two-factor authentication (2FA). Every login attempt will be verified via an OTP code sent to your registered phone number or email, effectively preventing unauthorized access.
You have the full right to access, correct, download, or request deletion of your personal data at any time. Contact the tim138 support team and we will process your request within seven business days at no additional charge.
TIM138 collects various types of personal information when you interact with our platform. This collection is carried out transparently and only for legitimate purposes to improve service quality and ensure platform security.
Information you provide directly:
Automatically collected information:
Every piece of information we collect is used for a clear and legitimate purpose. TIM138 never uses your data for purposes unrelated to the services we offer.
| Purpose of Use | Types of Data Used | Legal Basis |
|---|---|---|
| Player account management | Name, email, phone number | Contract fulfilment |
| Deposit & withdrawal processing | Bank details, KYC | Contract fulfilment |
| Fraud prevention | IP, transaction history, session data | Legitimate interests |
| Identity verification (KYC) | MyKad, supporting documents | Legal obligations |
| Service communications | Email, phone number | Contract fulfilment |
| Promotions & personal offers | Game history, preferences | Player Consent |
| Platform improvements | Usage data, feedback | Legitimate interests |
You may withdraw consent for marketing communications at any time through your account settings or by contacting our support team. Withdrawing marketing consent will not affect your core services at tim138.
TIM138 takes data sharing responsibilities very seriously. We do not sell your personal data to any third party. However, there are limited situations where we may need to share your information with specific parties:
TIM138 continuously invests in the latest security infrastructure to ensure your personal data is always protected. Our security approach is multi-layered — multiple protection mechanisms work simultaneously to ensure there is no single point of failure.
While we take all reasonable precautions, no system can guarantee 100% absolute security. We encourage players to play their part in keeping their accounts safe by using strong passwords, enabling 2FA and never sharing their login credentials with anyone.
TIM138 uses cookies and similar tracking technologies to enhance user experience, understand usage patterns and deliver relevant content to you. The following are the types of cookies we use:
You can manage your cookie preferences through your web browser settings. Please note that disabling certain cookies may affect platform functionality. For more information on managing cookies, refer to your web browser's help documentation.
TIM138 fully respects your rights over your personal data. As a TIM138 player, you have the following rights, which you may exercise at any time:
TIM138 retains your personal data only for as long as necessary to fulfil the original purpose of collection or as required by law. Below are our data retention guidelines:
When data is no longer needed, it will be securely deleted using industry-standard erasure methods or permanently anonymised so it can no longer be linked to your identity.
TIM138 may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or service improvements. We are committed to informing you of any material changes through the following means:
Minor changes that do not affect your fundamental rights may take effect immediately without prior notice. For more significant changes, we will provide at least 14 days' notice before they take effect, giving you sufficient time to review and make an informed decision.
We encourage you to review this Privacy Policy periodically. Continued use of the TIM138 platform after any changes take effect will be considered your acceptance of the updated policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how TIM138 handles your personal data, we are here to help. Our Data Protection Team can be reached via:
We are committed to addressing every inquiry or complaint seriously and within a reasonable timeframe. If you are unsatisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.